About

Who Is Jennifer L. FitzPatrick?

Committed to helping you generate loyal clients, patients and customers through unique customized strategies.

Also--Jennifer is...

Down-to-earth. Fun. Easy to work with—flexible and low maintenance. Seriously awesome parallel parker. Not great at yoga.

How’s Jennifer different?

Unique Background In Sales, Marketing, Management, Academia AND Counseling!

My background’s really different from most professional speakers. I’ve been a manager, marketer, and salesperson (& still am as a boutique business owner). I’ve taught at the college level for 19 years (both Business & Health Sciences). And I’ve been a psychotherapist!

If you are struggling with providing a memorable service experience and de-escalating difficult patients and clients, I'd love to chat about your challenges.  Through the perspective of a former counselor, I will help you to identify service gaps and create a "treatment plan" for your organization!

In addition to being a keynote speaker, I’m also the founder of the continuing education consulting firm Jenerations Health Education, Inc and the author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One.

Media Credibility!

I’ve been fortunate enough to have the opportunity to contribute to numerous media outlets about generating loyal clients and patients through generous service. It’s been an honor to be quoted in The Wall Street Journal, The Washington Post, The Chicago Tribune, Forbes, The Huffington Post, Redbook and U.S. News & World Report. During appearances on HLN, ABC, CBS, Sirius XM, and Iheartmedia, I’ve had the chance to weigh in on issues like de-escalating challenging patients and clients, getting better reviews on social media, and how investing in employee satisfaction is correlated with better service experiences.

Certified Speaking Professional!

As a member of National Speakers Association, I have been rigorously evaluated by my speaking peers and am proud to have earned the Certified Speaking Professional (CSP) designation. It’s a certification that less than 800 professional speakers worldwide hold.

Great Stories!

While most of my experience has been in healthcare, the stories I share resonate with any audience who want to create a culture of loyalty and increased customer satisfaction.

Thought-Provoking, High-Content Topics!

Give us a call so we can talk about your needs!  Or take a look at my sample topic sheets ideas so we can start the conversation about how I can help your audience best. I love customizing presentations so the meeting professional and audience is getting exactly what they need! Know that I am always excited to tailor the topic to your meeting’s theme and desired learning objectives. Click here for sample topic sheets

When’s Jennifer a good fit for your meeting?

Jennifer is a good fit for your meeting if you want:

  • Your audience to think differently about to how to approach “problem”  customers, patients and clients
  • Simple, immediately implementable ideas on increasing customer, patient and client loyalty for any budget
  • Less conflict & more collaboration with an increasingly intergenerational workplace serving age diverse customers, patients and clients.

What’s Jennifer’s “formal” bio?*

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP (Certified Speaking Professional) is a speaker, author and founder of the consulting firm Jenerations Health Education, Inc. She is currently a gerontology instructor at Johns Hopkins University and has been featured on ABC, CBS, Sirius XM and in Forbes, U.S. News & World Report, Redbook, Fast Company and many other media outlets. One of less than 800 Certified Speaking Professionals worldwide, Jennifer is the author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One.  She is also an Advisory Board Member for Salisbury University's School of Health & Human Sciences.

*Please note this is not Jennifer’s intro. She will provide a customized intro for your event

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Jennifer helped our members better understand characteristics of different generations and how that impacts communication. This program helped us identify areas where our firms could improve/enhance service to clients and family caregivers of different generations.

-Julia Keck Price, JD., Conference Coordinator, Life Care Law Firms Planning Association

 

Jennifer led a workshop for a room full of stressed-out caregivers working full-time jobs. She clearly understood the challenges they faced and offered concrete suggestions to reduce their stress. I wish all caregivers had the opportunity to be recognized and helped the way our audience was.

-Barbara Fowler, Phd., Lifespan Services Manager, Johns Hopkins University Office Of Work, Life & Engagement

 

 

Working with Jen was an end-to-end pleasure.  Her flexibility, professionalism, communication, and attention to process was exceptional.  Jen brought a very high-level of expertise to the panel discussion that she was a part of, and the feedback from the session was among the highest overall on the conference agenda.

Jen’s knowledge and expertise adds high-value to the healthcare executives that gathered at the forum, and I look forward to future opportunities to collaborate!

–Graham Keavney, 
President, 
Healthcare Executive Forums