Posts by Jennifer L. FitzPatrick
Patient Satisfaction In The Time of COVID-19
Engaging patients’ loved ones has always been integral to providing great service in healthcare. Caregiver involvement is associated with less errors, reduced readmissions, and increased compliance with the discharge plan. Even when visitors are not permitted, it’s essential to continue providing a caregiver-inclusive culture. What can your organization do to include family caregivers during this…
Read MoreWhy It Took This Long For Employees To Stay Home When They Are Sick
Prior to this pandemic, I have encountered countless persons sick at their jobs. Cashiers coughing. Restaurant servers sniffling. Receptionists blowing their noses. I’m sure you have observed these situations as well. Each time, I have always said to the person, “You should be home resting!” And almost every single time their responses were some version…
Read MoreWhy We Need To Stop Thinking It’s OK To Bash Millennials
Can you imagine bashing someone of another race, religion or sexual orientation at work? I sure hope not. So why do some organizations sit by and allow their employees to bash persons based on their age? Recently a team of Gen-Xers and Baby Boomers told me about a “problem employee” in their workplace. They went…
Read MoreWorking With Difficult Colleagues: The 4 R’s And Other Resources
One of my most popular keynotes is Complicated Colleagues and Maddening Managers: How to Cope and Collaborate with Provocative People. Working with persons who possess strong personality disorder traits is challenging but there are ways to get along with them while providing great service to your customers. You just have to apply the 4 R’s…
Read MoreOperations Varsity Blues & Generational Bashing
The seemingly never-ending story about celebrities and uber-wealthy parents is reinforcing the stereotype that our younger generations are so much more entitled than everyone else who was born during “a different time.”
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