Jennifer FitzPatrick

Patient Satisfaction In The Time of COVID-19

Engaging patients’ loved ones has always been integral to providing great service in healthcare. Caregiver involvement is associated with less errors, reduced readmissions, and increased compliance with the discharge plan. Even when visitors are not permitted, it’s essential to continue providing a caregiver-inclusive culture. What can your organization do to include family caregivers during this…

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Why It Took This Long For Employees To Stay Home When They Are Sick

Prior to this pandemic, I have encountered countless persons sick at their jobs.  Cashiers coughing.  Restaurant servers sniffling.  Receptionists blowing their noses.  I’m sure you have observed these situations as well. Each time, I have always said to the person, “You should be home resting!”  And almost every single time their responses were some version…

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