Here are some of Jennifer’s most popular keynote topics:
HOW TO DE-ESCALATE (AND POSSIBLY EVEN DELIGHT) CUSTOMERS WITH PERSONALITY DISORDER TRAIT
Ever wonder why some customers are so much harder to satisfy?
Approximately 15% of us have a personality disorder (DSM-5). These frequently occuring conditions impair a person’s ability to reason and relate effectively with others. This includes our customers!
Serving someone who is overly dramatic, has difficulty respecting boundaries or needs excessive attention is not only exhausting but often contributes to poor reviews and lost business.
This program– presented by a former psychotherapist– will unlock the secrets to de-escalating and possibly even delighting those with some of the most challenging personality disorder types. You will walk away better understanding what makes them tick and how to better manage them. This game changer program is for audiences who want to maintain their sanity while providing excellent service to customers who seem impossible to satisfy.
HATEFUL TO GRATEFUL: CHANNELING YOUR INFLUENCE FOR IMPROVED PATIENT OUTCOMES & BETTER REVIEWS
Most people dread needing a hospital, assisted living, nursing home or home health agency. Because of this, new patients and families are often stressed and in a negative frame of mind when you begin working with them. Fortunately you have tremendous power over how most patients ultimately perceive their experience with your organization! This motivational session shares simple strategies on how to win over patients and their families early on, keep them happy and transform them into fans.
CONTAGIOUS: HOW OUR MOOD AND ENERGY IMPACTS STRESSED CLIENTS
Your clients come to you tired, stressed and overwhelmed. They wish they didn’t need your services but they have a problem that they hope you can solve.
Everything we do has an impact on the client, whether we intend it to or not. This includes body language, facial expressions, and the quality of our word choices. Each interaction decreases or increases the client’s stress level.
You will walk away from this keynote presentation better prepared to:
- assess the mood and energy of yourself and your team
- decrease the stress level of every client you encounter
- better connect with clients who wish they didn’t need your services
Check out some samples of Jennifer speaking on different topics about mindset!
Millennials, Boomers & More!
Culture & Retention In Healthcare
Asking For Help In Caregiving
How Your Employee’s Social Media Accounts Can Diminish Loyalty
Being The CEO Of The Rest Of Your Life
Reducing Errors In Healthcare Through Culture
Again thank you for such a robust session…I was very pleased and impressed. You are an excellent and passionate presenter and did a great job. You are a pro! We could have gone on for hours…
-Shari Manculich, Senior Manager, One PepsiCo Jennifer is a high-energy, knowledgeable speaker who did a great job
keynoting about generational differences at our annual conference. I highly recommend her.
-Bob White Executive Director, Kentucky Senior Living Association